On average, 10-15% of booked appointments are not kept, which causes a loss of 36,000€ in sales for an annual turnover of 200,000€. Thanks to the following measures, you no longer have to worry about avoidable losses and can sustainably strengthen your customer loyalty.
Why don't customers show up for scheduled appointments?
Imagine these simple cases: Instead of the booked appointment, your customer has mistakenly noted an incorrect date in the calendar and doesn't show up due to this misunderstanding. It is also possible that the customer forgets to cancel his appointment or misses an easy way to cancel.
No-shows have drastic consequences for companies of all kinds. Not only does it create idle time in the company, but the so-called no-shows also lead to significant sales losses. We show you how the tool anny helps you to avoid no-shows.
3 Means to prevent no-shows:
1. online payment
This first measure gives you the guarantee that customers are more likely to show up because they have paid in advance. With a booking tool like anny, you can offer your customers all the most popular online payment methods, and you'll also need to handle less cash.
2. easy possibility of cancellation
On paper, it looks good when the schedule is full. But it doesn't generate revenue if no one shows up and empty slots aren't released. Customers must therefore be able to cancel their booking. You might not be available 24/7?
A booking tool that customers can use to manage their own bookings is the solution. In this way, availabilities are made transparent for new customers. In anny, by the way, customers can create their own staggered cancellation conditions, e.g. 50% for cancellation three days before the appointment and 90% for cancellation one hour before the appointment.
3. appointment reminders
Reminding customers to keep their appointments, e.g. by e-mail, is the third effective measure. It is particularly helpful if you as a provider can set standard reminders directly (e.g. 3 days earlier for a room rental and one hour earlier for a consultation).
In anny you have several settings that you can configure according to your preferences. Choose between standard reminders before booking start or before booking end. Create as many default reminders as you want to guarantee that appointments are kept under your individual conditions.
At the same time, your customers can add reminders themselves during the booking process on your anny booking page that correspond to their personal everyday life. A classic win-win situation.
Shine as a provider
Do your employees have to manually perform tedious tasks, such as handling cash, or cancellations, and process them day in and day out? By integrating automatic invoice generation and simple cancellation into the booking process, your employees will be more efficient with the use of anny.
After missing an appointment, customers have much less desire to go through the entire booking process again and hope for a prompt appointment. At this point, they have a significant churn threshold and switch to the competition at the first opportunity. With the help of reminders, this situation is avoided in advance and you retain your customers in the long term through good customer service.
Create the optimal booking process!
By following the above measures, the problems of appointment cancellations and no-shows are minimized or even eliminated. A booking tool like anny allows you to implement all the measures in an intuitive way, increase your sales and keep loyal customers, as well as convince new ones.
Achieve efficient utilization, prevent double and over booking and save unnecessary costs. Start now with anny and reduce your no-shows by about 75%.
