Digitize your offer and make online bookings possible for appointments, events, courses, rooms or equipment. A booking system offers a flexible solution for internal and external bookings and enables efficient sharing of resources.
What is a booking system?
A booking management system is used to clearly manage internal and external resources and services that are to be made bookable for customers, patients, employees or for external parties. The entire booking process, from provisioning to invoice processing and evaluation, is brought together in a system that can be managed intuitively. With the help of such a tool, you retain full control, manage your resources efficiently and provide the necessary, but structured, flexibility.
No matter whether classes, desks, consultation hours, vehicle fleet or meeting rooms - resource management can be used everywhere!
We show you the added value of a booking system and what you should look for when choosing the right tool.
What are the advantages of a booking system?
- Transparent availability of your offer
- Appointment independent of opening hours
- Increase in sales due to fewer no-shows (thanks to automatic reminder)
- Office space evaluation thanks to automatic creation of statistics
- Time savings due to less administrative work
- Low error rate and no double entries
- Optimized processes thanks to automatic invoicing and integrated payment processing
- Accessibility for new customers worldwide
- Elimination of time-consuming telephone arrangements & e-mail traffic
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How does a booking system work?
A booking system helps you to make your resources available digitally, so that you are available for your customers or employees 24/7, without any additional operational effort.
Thanks to a booking tool, you can achieve optimal utilization, automate your processes and keep track of all available resources with a digital dashboard. Ideally, it integrates seamlessly into your IT infrastructure.
What functions should the tool offer?
1. calendar integration
A calendar integration is very important to keep track of your appointments. Through a synchronization with appointment calendars, such as Outlook, existing appointments can be imported from your calendar and e.g. block booking slots. With the help of the calendar function you can also create and manage duty rosters. (Mention Outlook!)
2. digital customer management (CRM)
Of course, you can connect an external CRM, but this will result in you using another tool that you have to link with others. Therefore, it is advantageous if your chosen booking system already includes it. Keep an overview of your customers and employees and customize them with custom fields so that you can assign them to specific groups or departments, for example.
3. modern user experience
In order to successfully provide your resources, you need an appealing design that works optimally on all devices. This leads to fewer booking cancellations and increases your sales accordingly. A booking tool that is mobile optimized and provides you directly with your own booking page or can be integrated as a widget into your existing website is therefore crucial.
4. scalability
The booking tool should adapt to your needs and not the other way around. Accordingly, it is important that you can configure your offers down to the smallest detail and not limit yourself based on the chosen booking system. Set booking duration, requirements, presentation and all other conditions with specific rules.
Booking systems at a glance
* All information according to the information on the website of the providers.
Conclusion
anny
Cost-effectiveand intuitive entry for a wide range of applications
shore
Appointment scheduling tool in the service sector with limited booking functionality
SimplyBook.me
Tool for making appointments with low number of inclusive bookings
Calendly
Booking system for appointments, no possibility to provide resources
Timify
Comprehensive booking tool with costly additional functions
