The smart appointment scheduling system for medical practices
Reduce phone load, fill gaps, and streamline processes with ease. Coordinate doctors, rooms, and equipment in a GDPR-compliant manner, seamlessly integrated with your calendar, using online appointment scheduling, reminders, waitlists, and resource logic.
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Less ringing, more schedulable treatment time
Without digital scheduling, your team spends valuable time on the phone, free slots remain unused, and the flow in the waiting area stalls.
Phone peaks engage the reception
Request backlog obstructs consulting and onboarding. Self-bookings are missing, appropriate slot lengths are not met, and idle time occurs.
No-shows and unoccupied slots
Missing reminders and waitlists cause appointments to be missed. Last-minute cancellations remain unfilled, affecting capacity and revenue fluctuations.
Features that streamline your practice operations
Create a seamless patient journey from booking to appointment. GDPR-compliant, scalable, and easily integrable into your existing setup.
Online Appointment Scheduling with Triage and Slot Logic
Patients independently book suitable appointments by type, duration, and practitioner. Custom fields capture symptoms or vaccination status, reducing booking errors.
New patient vs. Existing patient
Filter by doctor, location, service
Automatic buffers and lead times


Self-service check-in and call in the waiting area
Incoming patients check in quickly, and the status updates automatically. Live calls create transparency, and the team keeps track.
QR or terminal check-in
Waiting display with room assignment
Broadcast messages in case of delays
Resource and room planning across locations
Orchestrate doctors, rooms, equipment, and assistance without double bookings. Calendar sync ensures real-time transparency.
Dependencies per appointment type
Parallel slots per resource
3D room overview for treatment rooms


Upfront Payment for IGeL, Cancellations, and Compliance
Paid IGeL appointments are more binding, cancellation rules are clear. Digital consents and deletion periods support data protection.
Online payment at booking
Automatic invoices
Individual cancellation policies
Automate your workflows with integrations and apps
anny integrates seamlessly into your existing tools. Additionally, leverage our open API interface or create workflows on Make.com.






Use Cases: Online Appointment Scheduling and Practice Workflow
Industry Insights
Why Digital Appointment Scheduling is Transforming Medical Practices
Today, patients expect simplicity and reliability. Booking online 24/7, viewing transparent availability, and rescheduling or canceling appointments as needed—this is second nature for many. Younger audiences avoid phone calls, prefer booking on mobile devices, and expect clear confirmations. For practices, this means predictable occupancy, fewer interruptions at the reception, and better management of peak times. Automated reminders reduce no-shows, and waitlists allocate available slots fairly. At the same time, resource utilization becomes more visible, such as with rooms and equipment across multiple locations. In times of scarce skilled professionals, digital appointment scheduling directly boosts efficiency, patient experience, and team satisfaction. Meeting these expectations increases reach and loyalty—and provides a clear advantage in local competition.
When does it make sense for medical practices to use a scheduling system?
When phone peaks occur regularly, multiple providers need scheduling, or schedulable services like check-ups, vaccinations, and individual healthcare services are offered. With as few as a dozen appointments per week, online booking boosts utilization, reduces inquiries, and creates more reliable processes.
How does anny reduce no-shows in my practice?
With multi-level reminders via email or SMS, confirmation links, and an intelligent waitlist that automatically fills available slots. Clear cancellation policies and optional prepayment for IGeL further enhance commitment.
Can I represent complex appointment types and resources?
Yes. Different durations, lead times, and buffers per appointment type are possible. Dependencies such as doctor, room, and equipment are automatically reserved, and multiple locations and provider schedules are centrally managed. Triage fields ensure that the right service reaches the appropriate team.
How does GDPR compliance and integration with PVS or calendars stand?
anny offers role-based permissions, consents, documentation, and custom deletion periods. Calendars can be synchronized in real-time with Outlook or Google. For practice management software, we collaboratively explore options via interfaces or data exchange to ensure the workflow suits your setup.












