The booking system for health departments with legal compliance
Reduce calls, manage complex services with prerequisites, and meet data protection requirements. From IfSG instruction to anonymous consultation: Scheduling, resources, and communication all in one system.

From Phone Overload to Preparedness Power: Health Department Appointments, Resources, and Data Protection Seamlessly Integrated
Without digital appointment scheduling, callbacks, media disruptions, and uncertainties in capacity planning arise. Citizens seek clear information and reliable appointments.
Reduce high phone demand and media disruptions
Manual scheduling leads to callbacks, duplicate entries, and long waiting times. Important information is missing or ends up in email inboxes. This wastes valuable time and makes fair slot allocation difficult.
Reliable depiction of legal compliance and data privacy
Sensitive data, anonymity requirements, and archiving obligations demand clear rules. Without controlled access and defined deletion deadlines, the risk of errors and unclear responsibilities increases.
Features for Public Health Services
Consistently manage consultations, resources, and on-site operations. From online scheduling and triage to reporting, all components can be seamlessly integrated.
Digital appointment scheduling for all services
Central booking page with categories, filters, and mobile access. Automated confirmations and reminders increase commitment, anonymous slots allow for sensitive consultations.
Less phone time and no-shows
Option to pay fees online
Widget embedding on your website
Confidently manage complex workflows and triage
Forms with prerequisites, document uploads, and consents ensure that requirements are met before the appointment. Advanced booking rules, buffer times, and communities prevent booking errors and ensure quality.
Smartly plan resources and capacities
Shift planner, contingents, and Smart Availability ensure a fair utilization of rooms, personnel, and materials. Check-in via QR code speeds up arrivals, and waitlists automatically fill gaps.
Clean separation of multiple locations
Synchronize with Outlook and Google Calendar
Privacy, Roles, and Reporting integrated
Fine-grained access rights, configurable deletion deadlines, and SSO support GDPR and audit requirements. Dashboards and exports provide reliable metrics on utilization, no-shows, and services without additional data collection effort.
Automate your workflows with integrations and apps
anny integrates seamlessly into your existing tools. Additionally, leverage our open API interface or create workflows on Make.com.
Use Cases: Digital Appointment Scheduling at the Health Department
Industry Insights
How Digital Appointment Scheduling is Transforming Public Health Services
Today, citizens expect transparent availability, reliable time slots, and clear preparation guidance. Digital appointment scheduling achieves exactly that: It makes services more visible, reduces phone calls, and prevents misunderstandings. For sensitive consultations, discretion is key, which is why anonymous or pseudonymized bookings strengthen trust. At the same time, structured appointment types and triage allow for providing the right service at the right time and avoiding unnecessary trips. Data is crucial for management: Utilization rates, no-show quotas, and service volumes provide a solid basis for budgeting and personnel planning. Last but not least, digital planning supports multi-location operations, mobile deployments, and peak time management. Result: hassle-free access for the public, improved planning at the office, and measurable quality in processes.




















