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Appointment scheduling software for government offices

Residents book online or walk in and get a number. Your team calls them to the right counter. In 28 languages, hosted in Germany.

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Get started for free. No credit card required!

A bright waiting foyer in the town hall, where daylight streams through large windows illuminating simple rows of seats. A mother calms her child, while an elderly gentleman carefully organizes his documents. A soft prompt from the adjoining room directs attention to the hallway. The atmosphere feels orderly and respectful, without any rush.

AI-generated

At the counter, a cheerful representative leans forward as a client opens a binder, displaying photos and forms. Between them, a neutral workspace is set with a stamp and a box of pens. The conversation is calm, focused, and solution-oriented. In the background, discreet partitions suggest additional workstations.

AI-generated

In short

anny is a versatile booking system for anything bookable, specialized in online appointment scheduling for citizen services and public agencies among others. Residents book online or walk in, take a queue number, and are called to the right counter. Municipal rooms and sports halls run in the same system, available in 28 languages, ISO 27001 certified, and hosted in Germany.

€0

Starter, free forever

1,500+

companies use anny

Germany

Built and hosted

ISO 27001

GDPR compliant

A mobile citizen's office stands in a marketplace, next to it a small sign displaying the opening hours. People wait in a short, well-organized line, some holding folders with documents. An employee greets the next visitor and points to the covered entrance. The environment feels open, accessible, and community-friendly.

The challenge

Calm waiting rooms. Clear calls.

When appointments, walk-ins, and phone calls run separately, hallways fill up and hold times grow.

Full hallways, unclear order

Without one shared queue, nobody knows who’s next. Residents keep asking, staff prioritize on the fly, and the mood turns.

Booking by phone ties up the team

Every appointment call takes time away from the counter. Appointments sit in several calendars, and no-shows only surface when a counter sits empty.

Features

Features for government offices

Appointments, queue management, and call displays in one system, developed and hosted in Germany.

Online appointments with rules

Set up services with their own duration, counters, and opening hours. Per-person limits stop people from hoarding slots, and confirmations go out automatically.

Bookable around the clock
Public holidays and closures applied automatically
Staff can book too, for example by phone

Explore booking pages

At the counter, a staff member calmly explains which documents are required for collecting an ID card. The citizen neatly prepares passport photos and forms. Soft daylight streams through the large window front, creating a tidy and welcoming environment. The moment conveys clarity and security.

In a peaceful waiting area, a visitor stands up after his name is kindly called from an adjoining room. People smile appreciatively, as a staff member opens the partition to the service counter. Soft lighting and clear pathways guide them calmly through the space. The process feels organized and personable.

AI-generated

Quick call for appointments and walk-ins

With quick call, your team calls residents with or without an appointment to the right counter. Park a case and recall it later, and every number lands with the right service.

One queue for appointments and walk-ins
Routing to the right counter
A message to residents when they’re called

Explore queue management

Call displays and check-in terminals

Screens in the waiting area show the number and counter, and check-in terminals register residents with appointments when they arrive. Everyone knows when it’s their turn.

A call display for the waiting area
QR code check-in
Door signs for meeting rooms

Explore check-in

Before opening, a team arranges name badges at counters and straightens signposts. A colleague quietly checks the office equipment as sunlight glides over the clean floor. The setup appears logical, accessible, and ready to efficiently manage orderly visitor flows.

In a meeting room, colleagues are seated around a simple table. Next to coffee cups lie organized documents, and one person is pointing at a summarized analysis. The conversation is focused and constructive, with a professional and engaging atmosphere.

Data protection, languages, and connections

anny is ISO 27001 certified, GDPR-compliant, and developed and hosted in Germany. Residents book in 28 languages, and your team signs in with single sign-on.

Your own deletion and anonymization periods
Roles and permissions for every team
Connects to your case systems through open interfaces

All integrations

Use cases

How government offices use anny

A citizen service counter with clear signage. A citizen places passport photos and a carefully organized ID application on the counter, and the clerk attentively reviews the documents. Warm light bathes the scene, conveying a sense of calm and structure. In the background, two more workplaces are discreetly separated, waiting.

AI-generated

Online appointments for every service

IDs, residence registration, vehicles, or civil registry: each service gets its own duration and counters. Residents book around the clock and get a confirmation, with a reminder if you want. A note on each service lists the documents to bring.

In the waiting area, a staff member stands at the door and cheerfully calls the next guest. People rise in an orderly manner, some closing their folders. Sunlight casts clear lines on the floor, creating a structured and welcoming atmosphere. There are no visible screens, just a calm and organized process.

AI-generated

Appointments and walk-ins in one queue

Walk-ins get a number and join the same queue as booked appointments, in fair order. Staff call the next person at their counter, park a case, and recall it when documents arrive.

A hallway with two clearly marked entrances: one for scheduled appointments, one for walk-ins. Staff members cheerfully guide visitors in the right direction. People carry folders, some quietly converse with each other. The setting appears orderly, accessible, and easy to understand.

AI-generated

A call display in the waiting area

A screen in the waiting area shows which number goes to which counter. Residents can also get a message when they’re called, so the waiting area stays calm.

Industry Insights

Why cities bring appointments and queues together

Citizen offices sit between two expectations. Many residents want to book online when it suits them instead of waiting on hold. Others walk in, because an ID expires soon or because they don’t book online. A fair system serves both: plannable appointments for some, an orderly queue for the rest. At the same time, communities are more diverse, and information in their own language saves questions at the counter. For administrations, data protection, deletion periods, and audited security matter as much as a system that works at the counter every day.

Get started

Make your workday easier, starting today

Start free on the Starter plan, or see anny in a personal demo.

Start for free

Book a demo

Free. No credit card required.

Anny is featured as Top Rated in the Workplace Management category on the review platform OMR Reviews for Q2 2025.

Anny is the official winner of the German Customer Awards 2025

anny is a Fall 2025 Europe High Performer on G2

“Simply the best booking software” – OMR Reviews, Q3/2025

Pricing

Fair for every size.

You pay per resource

(e.g. counters or caseworkers)

– not per user.

Starter

€0

free forever

Up to 5 resources

(e.g. counters or caseworkers)

Up to 100 bookings a month

2 services

No credit card required

Essential

€5

per resource

(e.g. counters or caseworkers)

per month

Subscriptions and memberships

Communities

Calendar sync

Custom emails and reminders

Professional

€10

per resource

(e.g. counters or caseworkers)

per month

3D map

Waitlist

Booking rules and quotas

Smart locks

Unlimited users and admins on every paid plan · Prices excl. VAT · 20% less when paid yearly

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FAQ's

Everything you need to know

If you have any further questions, contact us.

How does anny work as appointment scheduling software for government?

Residents pick their service and an open time on the booking page and confirm with their name and email. anny checks counters and opening hours and sends a confirmation, plus a reminder if you want. Embed the booking page on your city’s website.

How does anny work as appointment scheduling software for government?

Can we combine appointments and walk-ins?

Yes. With quick call, booked appointments and walk-ins share one queue. Walk-ins get a number on arrival, your team calls them to the right counter, and a display in the waiting area shows who’s next.

Can we combine appointments and walk-ins?

How do we serve residents who don’t book online?

anny offers several ways in. Your team books by phone or at the counter directly in the system, and walk-ins join the queue on site. The anny Assistant on the phone takes appointment requests outside office hours, and the booking page comes in 28 languages.

How do we serve residents who don’t book online?

Can anny cover several departments and locations?

Yes. Each office, such as the citizen office, civil registry, or vehicle registration, gets its own services, counters, and opening hours. With multiple organizations, you manage locations centrally from one main organization, and roles control who sees what.

Can anny cover several departments and locations?

How much does appointment scheduling software for government cost?

The Starter plan is free forever for up to 5 resources, 100 bookings a month, and 2 services, with each counter counting as one resource. Paid plans add more counters, services, and bookings, billed monthly or yearly. Larger administrations can request a quote.

How much does appointment scheduling software for government cost?

How does a government office switch to online appointments?

Sign up for free, and the anny Agent helps you set up services, counters, and opening hours. Import existing appointments and contacts instead of retyping them. Once the booking page is live, residents book online instead of calling.

How does a government office switch to online appointments?

Where does anny store residents’ data?

In Germany. anny is developed and hosted there, GDPR-compliant, and ISO 27001 certified. You set your own deletion and anonymization periods, and roles decide who on your team sees which data.

Where does anny store residents’ data?

In Germany. anny is developed and hosted there, GDPR-compliant, and ISO 27001 certified. You set your own deletion and anonymization periods, and roles decide who on your team sees which data.

Which languages can residents book in?

anny is available in 28 languages, including German, English, and French. Residents choose their language on the booking page and book in the language they understand.

Which languages can residents book in?

anny is available in 28 languages, including German, English, and French. Residents choose their language on the booking page and book in the language they understand.

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