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The booking system for citizen services with appointment and call

Manage appointments, walk-in, and counter resources in one system. GDPR-compliant, accessible, and integrable with M365 and professional procedures. This makes citizen interaction fair, transparent, and plannable.

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Try 14 days for free. No credit card required.

See all reviews

Try 14 days for free. No credit card required.

A bright waiting foyer in the town hall, where daylight streams through large windows illuminating simple rows of seats. A mother calms her child, while an elderly gentleman carefully organizes his documents. A soft prompt from the adjoining room directs attention to the hallway. The atmosphere feels orderly and respectful, without any rush.
A bright waiting foyer in the town hall, where daylight streams through large windows illuminating simple rows of seats. A mother calms her child, while an elderly gentleman carefully organizes his documents. A soft prompt from the adjoining room directs attention to the hallway. The atmosphere feels orderly and respectful, without any rush.
A bright waiting foyer in the town hall, where daylight streams through large windows illuminating simple rows of seats. A mother calms her child, while an elderly gentleman carefully organizes his documents. A soft prompt from the adjoining room directs attention to the hallway. The atmosphere feels orderly and respectful, without any rush.
A bright waiting foyer in the town hall, where daylight streams through large windows illuminating simple rows of seats. A mother calms her child, while an elderly gentleman carefully organizes his documents. A soft prompt from the adjoining room directs attention to the hallway. The atmosphere feels orderly and respectful, without any rush.
At the counter, a cheerful representative leans forward as a client opens a binder, displaying photos and forms. Between them, a neutral workspace is set with a stamp and a box of pens. The conversation is calm, focused, and solution-oriented. In the background, discreet partitions suggest additional workstations.
At the counter, a cheerful representative leans forward as a client opens a binder, displaying photos and forms. Between them, a neutral workspace is set with a stamp and a box of pens. The conversation is calm, focused, and solution-oriented. In the background, discreet partitions suggest additional workstations.
At the counter, a cheerful representative leans forward as a client opens a binder, displaying photos and forms. Between them, a neutral workspace is set with a stamp and a box of pens. The conversation is calm, focused, and solution-oriented. In the background, discreet partitions suggest additional workstations.
At the counter, a cheerful representative leans forward as a client opens a binder, displaying photos and forms. Between them, a neutral workspace is set with a stamp and a box of pens. The conversation is calm, focused, and solution-oriented. In the background, discreet partitions suggest additional workstations.
A mobile citizen's office stands in a marketplace, next to it a small sign displaying the opening hours. People wait in a short, well-organized line, some holding folders with documents. An employee greets the next visitor and points to the covered entrance. The environment feels open, accessible, and community-friendly.

Transform waiting times into scheduling capabilities at the citizen service office

Without a central system, appointments and walk-in customers meet uncoordinated, straining counters, staff, and nerves.

Unclear flows create crowded hallways and overload at switches

Without management, processing times vary greatly and congestion occurs. Employees must prioritize ad hoc, citizens wait longer, and service quality suffers.

Media disruptions and lack of integration increase the effort

Phone, email, and walk-ins without connection to calendars and specialized procedures lead to duplicated maintenance and errors. There is a lack of overview regarding occupancy, no-shows, and service times.

Features that connect citizen interaction and administration

From accessible appointment scheduling to call systems and counter and resource planning. All in one system, compliant with data protection regulations and easily integrable.

Centralized appointment scheduling with rules and document verification

Structured Bookings with categories, location and resource filters, as well as custom form fields. Capacities, limits per person, lead and buffer times ensure reliable processes.

  • Automatic reminders reduce no-shows

  • Optional online payment with receipt

  • Clear emails in your own name

View Booking Page
At the counter, a staff member calmly explains which documents are required for collecting an ID card. The citizen neatly prepares passport photos and forms. Soft daylight streams through the large window front, creating a tidy and welcoming environment. The moment conveys clarity and security.
At the counter, a staff member calmly explains which documents are required for collecting an ID card. The citizen neatly prepares passport photos and forms. Soft daylight streams through the large window front, creating a tidy and welcoming environment. The moment conveys clarity and security.
In a peaceful waiting area, a visitor stands up after his name is kindly called from an adjoining room. People smile appreciatively, as a staff member opens the partition to the service counter. Soft lighting and clear pathways guide them calmly through the space. The process feels organized and personable.
In a peaceful waiting area, a visitor stands up after his name is kindly called from an adjoining room. People smile appreciatively, as a staff member opens the partition to the service counter. Soft lighting and clear pathways guide them calmly through the space. The process feels organized and personable.

Queue Management and Caller Display in Hybrid Operation

Walk-ins and Appointments in Harmony: Easily drag, call, and prioritize in one flow. Live progress in the waiting area creates transparency, team members manage fairly and flexibly.

  • Check-in and Check-out

  • Priorities like Express or Emergencies

  • Notifications upon Call

Discover Check-in

Keep an eye on resource, room, and counter planning

Specifically assign rooms, counters, and devices, including accessibility features and multiple availabilities. This increases utilization and shortens routes.

  • Shift Planning and Week Scheduling

  • Shared Capacity Pools, e.g., mobile citizens' offices

  • Automatic Assignment via Dependencies

Experience 3D Planning
Before opening, a team arranges name badges at counters and straightens signposts. A colleague quietly checks the office equipment as sunlight glides over the clean floor. The setup appears logical, accessible, and ready to efficiently manage orderly visitor flows.
Before opening, a team arranges name badges at counters and straightens signposts. A colleague quietly checks the office equipment as sunlight glides over the clean floor. The setup appears logical, accessible, and ready to efficiently manage orderly visitor flows.
In a meeting room, colleagues are seated around a simple table. Next to coffee cups lie organized documents, and one person is pointing at a summarized analysis. The conversation is focused and constructive, with a professional and engaging atmosphere.
In a meeting room, colleagues are seated around a simple table. Next to coffee cups lie organized documents, and one person is pointing at a summarized analysis. The conversation is focused and constructive, with a professional and engaging atmosphere.

Integration, Data Privacy, and Reporting for Municipalities

Seamlessly connected with Exchange and M365, APIs for specialized procedures as well as single sign-on and role-based permissions. Dashboards and exports provide transparency for controlling and management.

  • Custom deletion periods and GDPR tools

  • Outlook sync without duplicate maintenance

  • Reliable metrics for no-shows and service times

Check Microsoft Integration

Use Cases for Citizen Service Centers and City Administrations

  • A citizen service counter with clear signage. A citizen places passport photos and a carefully organized ID application on the counter, and the clerk attentively reviews the documents. Warm light bathes the scene, conveying a sense of calm and structure. In the background, two more workplaces are discreetly separated, waiting.
    Online appointment scheduling for ID cards, registration services, vehicles, and civil registry office

    Offer a centralized, accessible booking system with categories, filters, and document checks. Capacity rules, buffer times, and reminders reduce no-shows and create reliable processes. Optionally, fees can be collected directly at the time of booking.

  • In the waiting area, a staff member stands at the door and cheerfully calls the next guest. People rise in an orderly manner, some closing their folders. Sunlight casts clear lines on the floor, creating a structured and welcoming atmosphere. There are no visible screens, just a calm and organized process.
    Walk-in and calling system in the waiting area

    Organize spontaneous consultations with a fair sequence and clear notifications. Citizens gain transparency on progress, while employees keep an eye on workload. This reduces waiting times and keeps the atmosphere calm.

  • A hallway with two clearly marked entrances: one for scheduled appointments, one for walk-ins. Staff members cheerfully guide visitors in the right direction. People carry folders, some quietly converse with each other. The setting appears orderly, accessible, and easy to understand.
    Hybrid Operations and Peak Load Management

    Combine booked appointments with spontaneous walk-ins and manage peaks during holiday seasons, semester starts, or elections. Temporary slots and mobile locations access a shared capacity pool. The distribution remains fair and transparent.

  • A citizen service counter with clear signage. A citizen places passport photos and a carefully organized ID application on the counter, and the clerk attentively reviews the documents. Warm light bathes the scene, conveying a sense of calm and structure. In the background, two more workplaces are discreetly separated, waiting.
    Online appointment scheduling for ID cards, registration services, vehicles, and civil registry office

    Offer a centralized, accessible booking system with categories, filters, and document checks. Capacity rules, buffer times, and reminders reduce no-shows and create reliable processes. Optionally, fees can be collected directly at the time of booking.

  • In the waiting area, a staff member stands at the door and cheerfully calls the next guest. People rise in an orderly manner, some closing their folders. Sunlight casts clear lines on the floor, creating a structured and welcoming atmosphere. There are no visible screens, just a calm and organized process.
    Walk-in and calling system in the waiting area

    Organize spontaneous consultations with a fair sequence and clear notifications. Citizens gain transparency on progress, while employees keep an eye on workload. This reduces waiting times and keeps the atmosphere calm.

  • A hallway with two clearly marked entrances: one for scheduled appointments, one for walk-ins. Staff members cheerfully guide visitors in the right direction. People carry folders, some quietly converse with each other. The setting appears orderly, accessible, and easy to understand.
    Hybrid Operations and Peak Load Management

    Combine booked appointments with spontaneous walk-ins and manage peaks during holiday seasons, semester starts, or elections. Temporary slots and mobile locations access a shared capacity pool. The distribution remains fair and transparent.

  • A citizen service counter with clear signage. A citizen places passport photos and a carefully organized ID application on the counter, and the clerk attentively reviews the documents. Warm light bathes the scene, conveying a sense of calm and structure. In the background, two more workplaces are discreetly separated, waiting.
    Online appointment scheduling for ID cards, registration services, vehicles, and civil registry office

    Offer a centralized, accessible booking system with categories, filters, and document checks. Capacity rules, buffer times, and reminders reduce no-shows and create reliable processes. Optionally, fees can be collected directly at the time of booking.

  • In the waiting area, a staff member stands at the door and cheerfully calls the next guest. People rise in an orderly manner, some closing their folders. Sunlight casts clear lines on the floor, creating a structured and welcoming atmosphere. There are no visible screens, just a calm and organized process.
    Walk-in and calling system in the waiting area

    Organize spontaneous consultations with a fair sequence and clear notifications. Citizens gain transparency on progress, while employees keep an eye on workload. This reduces waiting times and keeps the atmosphere calm.

  • A hallway with two clearly marked entrances: one for scheduled appointments, one for walk-ins. Staff members cheerfully guide visitors in the right direction. People carry folders, some quietly converse with each other. The setting appears orderly, accessible, and easy to understand.
    Hybrid Operations and Peak Load Management

    Combine booked appointments with spontaneous walk-ins and manage peaks during holiday seasons, semester starts, or elections. Temporary slots and mobile locations access a shared capacity pool. The distribution remains fair and transparent.

Industry Insights

Why Digital Appointment Scheduling and Queue Management are Transforming Citizen Services

Today’s citizens expect commitment, transparency, and the freedom to choose. Younger audiences prefer booking online rather than making phone calls; they want to view available slots and receive reliable confirmations. At the same time, administrations must remain fair: those who arrive spontaneously shouldn’t be left behind. A modern approach therefore combines schedulable slots with controlled walk-in traffic. This creates a calm atmosphere in waiting areas, reduces uncertainty, and enhances service quality. Data on occupancy, no-shows, or service times enable proactive workforce planning, especially during peak seasons. Low-barrier access and clear information strengthen participation. Mobility also gains importance: temporary branch offices and mobile citizen service centers expand accessibility without losing manageability.

Simplify your workday today

"Simply the best booking software" (OMR Reviews, Q3/2025) - Try it free for 14 days

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
Anny ist im Sommer 2025 Grid Leader auf der Bewertungsplattform G2
Anny ist im Sommer 2025 europaweit High Performer auf der Bewertungsplattform G2
Anny ist im Sommer 2025 in der EMEA Region Regionaler Leader unter den Small Businesses auf der Bewertungsplattform G2
Anny ist auf der Bewertungsplattform G2 im Sommer 2025 Grid Leader unter den Small Businesses
Anny ist auf der Bewertungsplattform G2 im Sommer 2025 europaweit High Performer unter den Small Businesses

Simplify your workday today

"Simply the best booking software" (OMR Reviews, Q3/2025) - Try it free for 14 days

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
Anny ist im Sommer 2025 Grid Leader auf der Bewertungsplattform G2
Anny ist im Sommer 2025 europaweit High Performer auf der Bewertungsplattform G2
Anny ist im Sommer 2025 in der EMEA Region Regionaler Leader unter den Small Businesses auf der Bewertungsplattform G2
Anny ist auf der Bewertungsplattform G2 im Sommer 2025 Grid Leader unter den Small Businesses
Anny ist auf der Bewertungsplattform G2 im Sommer 2025 europaweit High Performer unter den Small Businesses
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FAQ's

Everything you need to know

If you have any further questions, contact us.

When is anny the best booking system for my municipal office?

If you offer multiple services with different durations, manage walk-ins and appointments simultaneously, and want to integrate M365 or specialized procedures, anny showcases its strengths. Especially beneficial when you have multiple counters or locations, noticeable waiting times, and when transparency in the waiting area is required.

When is anny the best booking system for my municipal office?

If you offer multiple services with different durations, manage walk-ins and appointments simultaneously, and want to integrate M365 or specialized procedures, anny showcases its strengths. Especially beneficial when you have multiple counters or locations, noticeable waiting times, and when transparency in the waiting area is required.

When is implementing a booking system for citizen services beneficial?

When dealing with about 50 appointments per day, no-show rates above 5 percent, or unclear waiting queues, a system quickly pays off. Even during seasonal peaks, with mobile citizen offices, or when managing representatives between locations, you gain planning reliability, better utilization, and measurably more satisfied citizens.

When is implementing a booking system for citizen services beneficial?

When dealing with about 50 appointments per day, no-show rates above 5 percent, or unclear waiting queues, a system quickly pays off. Even during seasonal peaks, with mobile citizen offices, or when managing representatives between locations, you gain planning reliability, better utilization, and measurably more satisfied citizens.

How does the hybrid operation of appointments and walk-ins work in practice?

Booked appointments run in schedulable slots, while spontaneous consultations are organized in a fair queue with priorities such as express or emergency. Staff members call up and assign individuals to suitable counters, viewing the workload. Citizens can track the progress in the waiting area and approach the counter at the right time.

How does the hybrid operation of appointments and walk-ins work in practice?

Booked appointments run in schedulable slots, while spontaneous consultations are organized in a fair queue with priorities such as express or emergency. Staff members call up and assign individuals to suitable counters, viewing the workload. Citizens can track the progress in the waiting area and approach the counter at the right time.

Is anny GDPR-compliant and how do we integrate M365 and specialized procedures?

Yes. Role- and rights concepts, custom deletion periods, anonymous bookings, and legally compliant document processes support your compliance. Exchange and M365 sync prevent duplicate maintenance, while APIs and webhooks integrate specialized processes. This way, your data remains consistent, secure, and up-to-date.

Is anny GDPR-compliant and how do we integrate M365 and specialized procedures?

Yes. Role- and rights concepts, custom deletion periods, anonymous bookings, and legally compliant document processes support your compliance. Exchange and M365 sync prevent duplicate maintenance, while APIs and webhooks integrate specialized processes. This way, your data remains consistent, secure, and up-to-date.

Why customers love anny

Dominik

cognitio Kommunikation & Planung

With anny, you can easily and seamlessly book your desired desk in the office.

Flo

Particularly helpful are the structured onboarding process and the clear FAQs - this made everything ready to go in no time.

Liron

euronova

anny is simply fantastic! The platform is incredibly user-friendly, and it's a real joy to use.

Stefan H.

The integration into our company after launch was quick and virtually effortless.

Regina

BIG direkt

What I like best is the collaboration and personal support at anny. The implementation went smoothly, and all questions could be resolved quickly.

Erik

Crowe Kleeberg

The implementation in Personio and Teams is perfect!

Bastian

Tyczka

The value for money is convincing: Anny offers a fair pricing structure with extensive features, making the investment absolutely worth it.

Petra

dogado

It is very helpful that the office occupancy is managed by a tool accessible to everyone. Employees from other locations can see if their team is on-site.

Ajay

N3EOS

Easy-to-use interface, simple navigation, and super fast.

Yannic

cityscaper LLC

anny is an exceptionally user-friendly and flexible booking platform that has significantly streamlined our scheduling processes.

Frederik

You can just tell that anny was developed with a genuine understanding of the challenges of hybrid work environments.

Alexander H.

anny's intuitive interface and versatile booking features make it a perfect tool for our booking management.

Why customers love anny

Regina

BIG direkt

What I like best is the collaboration and personal support at anny. The implementation went smoothly, and all questions could be resolved quickly.

Erik

Crowe Kleeberg

The implementation in Personio and Teams is perfect!

Bastian

Tyczka

The value for money is convincing: Anny offers a fair pricing structure with extensive features, making the investment absolutely worth it.

Petra

dogado

It is very helpful that the office occupancy is managed by a tool accessible to everyone. Employees from other locations can see if their team is on-site.

Ajay

N3EOS

Easy-to-use interface, simple navigation, and super fast.

Yannic

cityscaper LLC

anny is an exceptionally user-friendly and flexible booking platform that has significantly streamlined our scheduling processes.

Frederik

You can just tell that anny was developed with a genuine understanding of the challenges of hybrid work environments.

Alexander H.

anny's intuitive interface and versatile booking features make it a perfect tool for our booking management.

Why customers love anny

Regina

BIG direkt

What I like best is the collaboration and personal support at anny. The implementation went smoothly, and all questions could be resolved quickly.

Erik

Crowe Kleeberg

The implementation in Personio and Teams is perfect!

Bastian

Tyczka

The value for money is convincing: Anny offers a fair pricing structure with extensive features, making the investment absolutely worth it.

Petra

dogado

It is very helpful that the office occupancy is managed by a tool accessible to everyone. Employees from other locations can see if their team is on-site.

Ajay

N3EOS

Easy-to-use interface, simple navigation, and super fast.

Yannic

cityscaper LLC

anny is an exceptionally user-friendly and flexible booking platform that has significantly streamlined our scheduling processes.

Frederik

You can just tell that anny was developed with a genuine understanding of the challenges of hybrid work environments.

Alexander H.

anny's intuitive interface and versatile booking features make it a perfect tool for our booking management.

Get a live demo

Experience the magic behind anny in a personalized demo and discover how you can efficiently share resources with anny.

Schedule a Demo

Free Trial

Get a live demo

Experience the magic behind anny in a personalized demo and discover how you can efficiently share resources with anny.

Schedule a Demo

Free Trial

Empowering the world to share resources

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
anny ist Winter 2026 G2 Grid Leader
anny ist Fall 2025 Europa High Performer bei G2

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anny US Inc. 2025
App Store Download for Room Management
Download from Google Play for Room Management

Empowering the world to share resources

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
anny ist Winter 2026 G2 Grid Leader
anny ist Fall 2025 Europa High Performer bei G2

Corporations

About Us

Career

All Industries

Legal

Terms and Conditions

Data Privacy

Imprint

Social Media

LinkedIn

YouTube

Support

Help Center

Roadmap

Status Page

anny US Inc. 2025
App Store Download for Room Management
Download from Google Play for Room Management

Empowering the world to share resources

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
anny ist Winter 2026 G2 Grid Leader
anny ist Fall 2025 Europa High Performer bei G2

Corporations

About Us

Career

All Industries

Legal

Terms and Conditions

Data Privacy

Imprint

Social Media

LinkedIn

YouTube

Support

Help Center

Roadmap

Status Page

anny US Inc. 2025
App Store Download for Room Management
Download from Google Play for Room Management