Use Cases

Product

Blog

Start for free

Contact

Select Language

Start for free

The booking system for retail that connects branches

Offer consulting, service, and scheduled pick-up. Manage resources, staff, and locations centrally. Go live in just a few days, without an IT project.

Schedule a demo

Start for free

See all reviews

Try 14 days for free. No credit card required.

A customer stands in a warmly lit changing room, trying on a coat in front of the mirror. An employee hands her a matching belt and smiles encouragingly. In the background, neatly organized clothing racks hang. The scene feels calm, personal, and focused on the moment of style consultation.

At a workbench, a technician carefully opens a small casing, with fine screws ready on a magnetic pad. A colleague hands him a precisely fitting screwdriver. The focused light of a task lamp illuminates the area. The counter conveys craftsmanship, diligence, and expertise.

In a bright pickup area, an employee reaches for a brown paper bag with a neatly labeled tag. Behind him, organized shelves hold more orders. A customer approaches with a smile, her jacket still half-open. The atmosphere is cheerful, efficient, and well-organized.

Escape the coordination chaos and embrace clear utilization

Without centralized appointment and resource planning, branches lose track, capacities go unused or are double-booked.

Inconsistent Management Across the Branch Network

Different opening hours, rooms, skills, and rules per location quickly lead to gaps and peaks. Without a common data basis, there is a lack of transparency, comparability, and reliable reports.

No-shows and Unfair Distribution

Missing reminders and rotation lead to absences and overburdened top employees. This reduces revenue, service quality, and motivation within the team.

Features for Retail Teams: From Availability to Reporting

A platform for appointment management, resources, and branch control. Automated, scalable, and compatible with your system landscape.

Central booking page with smart resource logic

The filterable booking page combines appointments, rooms, cabins, and equipment in one place. Dependencies are automatically taken into account, and co-bookings occur in the background.

Real-time availability
Multiple slots per resource
3D room planner for quicker navigation

Discover the Booking Page

An employee opens a cabin door and hangs prepared outfits on a hook. Next to it, a rolling rack displays more looks, sorted by size. A free showroom slot with a stool and mirror is visibly ready. Everything appears organized and set to go for the next consultation.

At the entrance, a staff member cheerfully waves to an arriving customer and gestures toward the open counter. Beside the counter, there's a subtle signboard with directions. The small queue moves smoothly. The reception is efficient, professional, and friendly.

Automatic reminders, payments, and check-in

Reminders via email, SMS, or WhatsApp ensure commitment. Optional deposits add value to slots and reduce no-shows.

Brand-compliant emails and statuses
Waitlists fill open slots
Fast check-in and check-out at the counter

Optimize Payment & No-Shows

Smart Allocation by Skills and Shifts

Define services with duration, price, skills, and required equipment. Round Robin and limits balance workload across branches, and calendar sync prevents double bookings.

Shift planner with breaks
Outlook and Google Sync
Internal booking for Teams and Outlook

View Microsoft Integration

Before opening, three team members are engaged in a brief huddle among the shelves. One person points to an area with the repair bench, another to the changing rooms. Everyone is wearing a name badge, and the atmosphere is focused. The roles for the day are clearly defined.

A regional manager walks through a spacious branch, reviews a promotional area, and jots down notes in a small notebook. Within view, a team is working at the service counter. The scene conveys an overview, responsibility, and coordinated processes across multiple sectors.

Multi-Location Governance, Integrations, and GDPR

Manage opening hours, rules, and resources centrally and obtain reliable reporting. Connect POS, ERP, and CRM via API and secure consents along with deletion deadlines.

Live KPIs for occupancy, no-shows, and revenue
CSV exports and webhooks
Digital contracts and liabilities

Discover Admin & Reporting

Use Cases in Retail: Smart Planning for Consultation, Service, and Pickup

Personal Shopping and Click & Meet in the Store
Customers select the product category, branch, and desired time. anny automatically books a cabin or showroom slot and assigns appointments to suitable consultants via Round Robin. Buffer times and capacities are kept in view.
Service and Repair Reception with Skill Matching
Types of appointments like Quick Check, Repair, or Warranty define the duration, price, and required equipment. Technicians with the appropriate skills and shifts are automatically assigned. Checking in at the counter reduces waiting times.
Click & Collect with Time Slots and Capacities
For each branch, you set slots and limits, including a handover desk as a resource. anny rotates employees fairly per slot, sends reminders, and keeps the handover structured.

Personal Shopping and Click & Meet in the Store
Customers select the product category, branch, and desired time. anny automatically books a cabin or showroom slot and assigns appointments to suitable consultants via Round Robin. Buffer times and capacities are kept in view.
Service and Repair Reception with Skill Matching
Types of appointments like Quick Check, Repair, or Warranty define the duration, price, and required equipment. Technicians with the appropriate skills and shifts are automatically assigned. Checking in at the counter reduces waiting times.
Click & Collect with Time Slots and Capacities
For each branch, you set slots and limits, including a handover desk as a resource. anny rotates employees fairly per slot, sends reminders, and keeps the handover structured.

Personal Shopping and Click & Meet in the Store
Customers select the product category, branch, and desired time. anny automatically books a cabin or showroom slot and assigns appointments to suitable consultants via Round Robin. Buffer times and capacities are kept in view.
Service and Repair Reception with Skill Matching
Types of appointments like Quick Check, Repair, or Warranty define the duration, price, and required equipment. Technicians with the appropriate skills and shifts are automatically assigned. Checking in at the counter reduces waiting times.
Click & Collect with Time Slots and Capacities
For each branch, you set slots and limits, including a handover desk as a resource. anny rotates employees fairly per slot, sends reminders, and keeps the handover structured.

Industry Insights

How Digital Appointment Scheduling is Transforming Retail

Today's customers expect planned experiences in-store: transparent availability, reliable time slots, and short paths without waiting. Especially for consultations, repairs, and Click & Collect, behavior is shifting towards clear slots instead of spontaneous visits. Younger target groups prefer online booking over phone calls, want to reschedule at any time on their own, and understand what service awaits them on-site. For retailers, this means more planning capability within teams, better resource utilization, and reliable demand forecasts. At the same time, capacity limits per slot enable fair distribution and alleviate rush hours. Data from bookings feeds into staff planning, space management, and assortment decisions. Those who connect branches and make availability visible create a seamless omnichannel experience from the shopping cart to pickup.

Simplify your workday today

"Simply the best booking software" (OMR Reviews, Q3/2025) - Try it free for 14 days

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated

Anny ist im Sommer 2025 Grid Leader auf der Bewertungsplattform G2

Anny ist im Sommer 2025 europaweit High Performer auf der Bewertungsplattform G2

Anny ist im Sommer 2025 in der EMEA Region Regionaler Leader unter den Small Businesses auf der Bewertungsplattform G2

Anny ist auf der Bewertungsplattform G2 im Sommer 2025 europaweit High Performer unter den Small Businesses

Anny ist auf der Bewertungsplattform G2 im Sommer 2025 Grid Leader unter den Small Businesses

Anny ist offizieller Gewinner des German Customer Awards 2025

Start for free now

FAQ's

Everything you need to know

If you have any further questions, contact us.

When is anny the best booking system for my retail business?

If you want to offer bookable services, pick-up, or events, need multiple resources per appointment, and wish to centrally manage branches. anny excels especially in multi-location, skill-based allocation, parallel slots, and automated reminders.

When is a booking system truly worthwhile in retail?

As soon as phone and email coordination noticeably consume time, no-shows cost revenue, or multiple teams and rooms need to be coordinated. This is typically the case with 30 to 50 appointments per week or from two locations onwards. With deposits and reminders, commitment increases, and occupancy rates even out.

How does the allocation by skills, branch, and availability work?

You define services with required skills, duration, and equipment. anny automatically allocates bookings to available staff at each location using either the Fair Share or Round Robin methods, considering shifts, breaks, and calendar sync with Outlook or Google. You manage rules and limits for each location.

What integrations and compliance options are available?

Integrate POS, ERP, or CRM systems through API and webhooks for customer data, tickets, and status updates. Reports are conveniently delivered via scheduled CSV exports for comprehensive controlling. Ensure GDPR compliance with configurable retention periods, digital consents, and signable documents like liability waivers.

Why customers love anny

Dominik

cognitio Kommunikation & Planung

With anny, you can easily and seamlessly book your desired desk in the office.

Flo

Particularly helpful are the structured onboarding process and the clear FAQs - this made everything ready to go in no time.

Liron

euronova

anny is simply fantastic! The platform is incredibly user-friendly, and it's a real joy to use.

Stefan H.

The integration into our company after launch was quick and virtually effortless.

Regina

BIG direkt

What I like best is the collaboration and personal support at anny. The implementation went smoothly, and all questions could be resolved quickly.

Erik

Crowe Kleeberg

The implementation in Personio and Teams is perfect!

Bastian

Tyczka

The value for money is convincing: Anny offers a fair pricing structure with extensive features, making the investment absolutely worth it.

Petra

dogado

It is very helpful that the office occupancy is managed by a tool accessible to everyone. Employees from other locations can see if their team is on-site.

Ajay

N3EOS

Easy-to-use interface, simple navigation, and super fast.

Yannic

cityscaper LLC

anny is an exceptionally user-friendly and flexible booking platform that has significantly streamlined our scheduling processes.

Frederik

You can just tell that anny was developed with a genuine understanding of the challenges of hybrid work environments.

Alexander H.

anny's intuitive interface and versatile booking features make it a perfect tool for our booking management.

Why customers love anny

Regina

BIG direkt

What I like best is the collaboration and personal support at anny. The implementation went smoothly, and all questions could be resolved quickly.

Erik

Crowe Kleeberg

The implementation in Personio and Teams is perfect!

Bastian

Tyczka

The value for money is convincing: Anny offers a fair pricing structure with extensive features, making the investment absolutely worth it.

Petra

dogado

It is very helpful that the office occupancy is managed by a tool accessible to everyone. Employees from other locations can see if their team is on-site.

Ajay

N3EOS

Easy-to-use interface, simple navigation, and super fast.

Yannic

cityscaper LLC

anny is an exceptionally user-friendly and flexible booking platform that has significantly streamlined our scheduling processes.

Frederik

You can just tell that anny was developed with a genuine understanding of the challenges of hybrid work environments.

Alexander H.

anny's intuitive interface and versatile booking features make it a perfect tool for our booking management.

Why customers love anny

Regina

BIG direkt

What I like best is the collaboration and personal support at anny. The implementation went smoothly, and all questions could be resolved quickly.

Erik

Crowe Kleeberg

The implementation in Personio and Teams is perfect!

Bastian

Tyczka

The value for money is convincing: Anny offers a fair pricing structure with extensive features, making the investment absolutely worth it.

Petra

dogado

It is very helpful that the office occupancy is managed by a tool accessible to everyone. Employees from other locations can see if their team is on-site.

Ajay

N3EOS

Easy-to-use interface, simple navigation, and super fast.

Yannic

cityscaper LLC

anny is an exceptionally user-friendly and flexible booking platform that has significantly streamlined our scheduling processes.

Frederik

You can just tell that anny was developed with a genuine understanding of the challenges of hybrid work environments.

Alexander H.

anny's intuitive interface and versatile booking features make it a perfect tool for our booking management.