The booking system for retail that connects branches
Offer consulting, service, and scheduled pick-up. Manage resources, staff, and locations centrally. Go live in just a few days, without an IT project.
Inconsistent Management Across the Branch Network
Different opening hours, rooms, skills, and rules per location quickly lead to gaps and peaks. Without a common data basis, there is a lack of transparency, comparability, and reliable reports.
No-shows and Unfair Distribution
Missing reminders and rotation lead to absences and overburdened top employees. This reduces revenue, service quality, and motivation within the team.
Features
Features for Retail Teams: From Availability to Reporting
A platform for appointment management, resources, and branch control. Automated, scalable, and compatible with your system landscape.
Central booking page with smart resource logic
The filterable booking page combines appointments, rooms, cabins, and equipment in one place. Dependencies are automatically taken into account, and co-bookings occur in the background.
Real-time availability
Multiple slots per resource
3D room planner for quicker navigation
AI-generated
AI-generated
Automatic reminders, payments, and check-in
Reminders via email, SMS, or WhatsApp ensure commitment. Optional upfront payment adds value to slots and reduce no-shows.
Brand-compliant emails and statuses
Waitlists fill open slots
Fast check-in and check-out at the counter
Smart Allocation by Skills and Shifts
Define services with duration, price, skills, and required equipment. Round Robin and limits balance workload across branches, and calendar sync prevents double bookings.
Shift planner with breaks
Outlook and Google Sync
Internal booking for Teams and Outlook
AI-generated
AI-generated
Multi-Location Governance, Integrations, and GDPR
Manage opening hours, rules, and resources centrally and obtain reliable reporting. Connect POS, ERP, and CRM via API and secure consents along with deletion deadlines.
Live KPIs for occupancy, no-shows, and revenue
CSV exports and webhooks
Digital contracts and liabilities
Use cases
Use Cases in Retail: Smart Planning for Consultation, Service, and Pickup
AI-generated
Personal Shopping and Click & Meet in the Store
Customers select the product category, branch, and desired time. anny automatically books a cabin or showroom slot and assigns appointments to suitable consultants via Round Robin. Buffer times and capacities are kept in view.
AI-generated
Service and Repair Reception with Skill Matching
Types of appointments like Quick Check, Repair, or Warranty define the duration, price, and required equipment. Technicians with the appropriate skills and shifts are automatically assigned. Checking in at the counter reduces waiting times.
AI-generated
Click & Collect with Time Slots and Capacities
For each branch, you set slots and limits, including a handover desk as a resource. anny rotates employees fairly per slot, sends reminders, and keeps the handover structured.
Industry Insights
How Digital Appointment Scheduling is Transforming Retail
Today's customers expect planned experiences in-store: transparent availability, reliable time slots, and short paths without waiting. Especially for consultations, repairs, and Click & Collect, behavior is shifting towards clear slots instead of spontaneous visits. Younger target groups prefer online booking over phone calls, want to reschedule at any time on their own, and understand what service awaits them on-site. For retailers, this means more planning capability within teams, better resource utilization, and reliable demand forecasts. At the same time, capacity limits per slot enable fair distribution and alleviate rush hours. Data from bookings feeds into staff planning, space management, and assortment decisions. Those who connect branches and make availability visible create a smooth omnichannel experience from the shopping cart to pickup.
Get started
Make your workday easier, starting today
Start free on the Starter plan, or see anny in a personal demo.
Free. No credit card required.
Rated 4.5 out of 5 on G2
Pricing
Fair for every size.
You pay per resource
(e.g. advisors, consultation rooms, or fitting rooms)
– not per user.
Starter
free forever
Up to 5 resources
(e.g. advisors, consultation rooms, or fitting rooms)
Up to 100 bookings a month
2 services
No credit card required
Essential
per resource
(e.g. advisors, consultation rooms, or fitting rooms)
per month
Subscriptions and memberships
Communities
Calendar sync
Custom emails and reminders
Professional
per resource
(e.g. advisors, consultation rooms, or fitting rooms)
per month
3D map
Waitlist
Booking rules and quotas
Smart locks
Unlimited users and admins on every paid plan · Plus applicable taxes · 20% less when paid yearly
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