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The booking system for retail that connects branches

Offer consulting, service, and scheduled pick-up. Manage resources, staff, and locations centrally. Go live in just a few days, without an IT project.

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Try 14 days for free. No credit card required.

See all reviews

Try 14 days for free. No credit card required.

A customer stands in a warmly lit changing room, trying on a coat in front of the mirror. An employee hands her a matching belt and smiles encouragingly. In the background, neatly organized clothing racks hang. The scene feels calm, personal, and focused on the moment of style consultation.
A customer stands in a warmly lit changing room, trying on a coat in front of the mirror. An employee hands her a matching belt and smiles encouragingly. In the background, neatly organized clothing racks hang. The scene feels calm, personal, and focused on the moment of style consultation.
A customer stands in a warmly lit changing room, trying on a coat in front of the mirror. An employee hands her a matching belt and smiles encouragingly. In the background, neatly organized clothing racks hang. The scene feels calm, personal, and focused on the moment of style consultation.
A customer stands in a warmly lit changing room, trying on a coat in front of the mirror. An employee hands her a matching belt and smiles encouragingly. In the background, neatly organized clothing racks hang. The scene feels calm, personal, and focused on the moment of style consultation.
At a workbench, a technician carefully opens a small casing, with fine screws ready on a magnetic pad. A colleague hands him a precisely fitting screwdriver. The focused light of a task lamp illuminates the area. The counter conveys craftsmanship, diligence, and expertise.
At a workbench, a technician carefully opens a small casing, with fine screws ready on a magnetic pad. A colleague hands him a precisely fitting screwdriver. The focused light of a task lamp illuminates the area. The counter conveys craftsmanship, diligence, and expertise.
At a workbench, a technician carefully opens a small casing, with fine screws ready on a magnetic pad. A colleague hands him a precisely fitting screwdriver. The focused light of a task lamp illuminates the area. The counter conveys craftsmanship, diligence, and expertise.
At a workbench, a technician carefully opens a small casing, with fine screws ready on a magnetic pad. A colleague hands him a precisely fitting screwdriver. The focused light of a task lamp illuminates the area. The counter conveys craftsmanship, diligence, and expertise.
In a bright pickup area, an employee reaches for a brown paper bag with a neatly labeled tag. Behind him, organized shelves hold more orders. A customer approaches with a smile, her jacket still half-open. The atmosphere is cheerful, efficient, and well-organized.

Escape the coordination chaos and embrace clear utilization

Without centralized appointment and resource planning, branches lose track, capacities go unused or are double-booked.

Inconsistent Management Across the Branch Network

Different opening hours, rooms, skills, and rules per location quickly lead to gaps and peaks. Without a common data basis, there is a lack of transparency, comparability, and reliable reports.

No-shows and Unfair Distribution

Missing reminders and rotation lead to absences and overburdened top employees. This reduces revenue, service quality, and motivation within the team.

Features for Retail Teams: From Availability to Reporting

A platform for appointment management, resources, and branch control. Automated, scalable, and compatible with your system landscape.

Central booking page with smart resource logic

The filterable booking page combines appointments, rooms, cabins, and equipment in one place. Dependencies are automatically taken into account, and co-bookings occur in the background.

  • Real-time availability

  • Multiple slots per resource

  • 3D room planner for quicker navigation

Discover the Booking Page
An employee opens a cabin door and hangs prepared outfits on a hook. Next to it, a rolling rack displays more looks, sorted by size. A free showroom slot with a stool and mirror is visibly ready. Everything appears organized and set to go for the next consultation.
An employee opens a cabin door and hangs prepared outfits on a hook. Next to it, a rolling rack displays more looks, sorted by size. A free showroom slot with a stool and mirror is visibly ready. Everything appears organized and set to go for the next consultation.
At the entrance, a staff member cheerfully waves to an arriving customer and gestures toward the open counter. Beside the counter, there's a subtle signboard with directions. The small queue moves smoothly. The reception is efficient, professional, and friendly.
At the entrance, a staff member cheerfully waves to an arriving customer and gestures toward the open counter. Beside the counter, there's a subtle signboard with directions. The small queue moves smoothly. The reception is efficient, professional, and friendly.

Automatic reminders, payments, and check-in

Reminders via email, SMS, or WhatsApp ensure commitment. Optional deposits add value to slots and reduce no-shows.

  • Brand-compliant emails and statuses

  • Waitlists fill open slots

  • Fast check-in and check-out at the counter

Optimize Payment & No-Shows

Smart Allocation by Skills and Shifts

Define services with duration, price, skills, and required equipment. Round Robin and limits balance workload across branches, and calendar sync prevents double bookings.

  • Shift planner with breaks

  • Outlook and Google Sync

  • Internal booking for Teams and Outlook

View Microsoft Integration
Before opening, three team members are engaged in a brief huddle among the shelves. One person points to an area with the repair bench, another to the changing rooms. Everyone is wearing a name badge, and the atmosphere is focused. The roles for the day are clearly defined.
Before opening, three team members are engaged in a brief huddle among the shelves. One person points to an area with the repair bench, another to the changing rooms. Everyone is wearing a name badge, and the atmosphere is focused. The roles for the day are clearly defined.
A regional manager walks through a spacious branch, reviews a promotional area, and jots down notes in a small notebook. Within view, a team is working at the service counter. The scene conveys an overview, responsibility, and coordinated processes across multiple sectors.
A regional manager walks through a spacious branch, reviews a promotional area, and jots down notes in a small notebook. Within view, a team is working at the service counter. The scene conveys an overview, responsibility, and coordinated processes across multiple sectors.

Multi-Location Governance, Integrations, and GDPR

Manage opening hours, rules, and resources centrally and obtain reliable reporting. Connect POS, ERP, and CRM via API and secure consents along with deletion deadlines.

  • Live KPIs for occupancy, no-shows, and revenue

  • CSV exports and webhooks

  • Digital contracts and liabilities

Discover Admin & Reporting

Use Cases in Retail: Smart Planning for Consultation, Service, and Pickup

  • A cozy lounge featuring two armchairs, a side table, and a clothes rack showcasing color-coordinated outfits. A consultant organizes fabric samples and a belt. The lighting is soft, creating an inviting atmosphere. Everything is set for a personalized style consultation.
    Personal Shopping and Click & Meet in the Store

    Customers select the product category, branch, and desired time. anny automatically books a cabin or showroom slot and assigns appointments to suitable consultants via Round Robin. Buffer times and capacities are kept in view.

  • On a repair bench lies an antistatic mat, with an organized tool rack hanging above it. A technician puts on thin gloves and carefully prepares the workspace. Next to it is a labeled box for customer orders. The scene depicts focused preparation without distractions.
    Service and Repair Reception with Skill Matching

    Types of appointments like Quick Check, Repair, or Warranty define the duration, price, and required equipment. Technicians with the appropriate skills and shifts are automatically assigned. Checking in at the counter reduces waiting times.

  • A transfer counter with a wooden countertop, adorned with a small stack of neatly folded fabric bags. An employee aligns the bags and looks towards the door. Behind the counter, numbered compartments for ordered items can be seen. The area appears organized and ready for swift pickups.
    Click & Collect with Time Slots and Capacities

    For each branch, you set slots and limits, including a handover desk as a resource. anny rotates employees fairly per slot, sends reminders, and keeps the handover structured.

  • A cozy lounge featuring two armchairs, a side table, and a clothes rack showcasing color-coordinated outfits. A consultant organizes fabric samples and a belt. The lighting is soft, creating an inviting atmosphere. Everything is set for a personalized style consultation.
    Personal Shopping and Click & Meet in the Store

    Customers select the product category, branch, and desired time. anny automatically books a cabin or showroom slot and assigns appointments to suitable consultants via Round Robin. Buffer times and capacities are kept in view.

  • On a repair bench lies an antistatic mat, with an organized tool rack hanging above it. A technician puts on thin gloves and carefully prepares the workspace. Next to it is a labeled box for customer orders. The scene depicts focused preparation without distractions.
    Service and Repair Reception with Skill Matching

    Types of appointments like Quick Check, Repair, or Warranty define the duration, price, and required equipment. Technicians with the appropriate skills and shifts are automatically assigned. Checking in at the counter reduces waiting times.

  • A transfer counter with a wooden countertop, adorned with a small stack of neatly folded fabric bags. An employee aligns the bags and looks towards the door. Behind the counter, numbered compartments for ordered items can be seen. The area appears organized and ready for swift pickups.
    Click & Collect with Time Slots and Capacities

    For each branch, you set slots and limits, including a handover desk as a resource. anny rotates employees fairly per slot, sends reminders, and keeps the handover structured.

  • A cozy lounge featuring two armchairs, a side table, and a clothes rack showcasing color-coordinated outfits. A consultant organizes fabric samples and a belt. The lighting is soft, creating an inviting atmosphere. Everything is set for a personalized style consultation.
    Personal Shopping and Click & Meet in the Store

    Customers select the product category, branch, and desired time. anny automatically books a cabin or showroom slot and assigns appointments to suitable consultants via Round Robin. Buffer times and capacities are kept in view.

  • On a repair bench lies an antistatic mat, with an organized tool rack hanging above it. A technician puts on thin gloves and carefully prepares the workspace. Next to it is a labeled box for customer orders. The scene depicts focused preparation without distractions.
    Service and Repair Reception with Skill Matching

    Types of appointments like Quick Check, Repair, or Warranty define the duration, price, and required equipment. Technicians with the appropriate skills and shifts are automatically assigned. Checking in at the counter reduces waiting times.

  • A transfer counter with a wooden countertop, adorned with a small stack of neatly folded fabric bags. An employee aligns the bags and looks towards the door. Behind the counter, numbered compartments for ordered items can be seen. The area appears organized and ready for swift pickups.
    Click & Collect with Time Slots and Capacities

    For each branch, you set slots and limits, including a handover desk as a resource. anny rotates employees fairly per slot, sends reminders, and keeps the handover structured.

Industry Insights

How Digital Appointment Scheduling is Transforming Retail

Today's customers expect planned experiences in-store: transparent availability, reliable time slots, and short paths without waiting. Especially for consultations, repairs, and Click & Collect, behavior is shifting towards clear slots instead of spontaneous visits. Younger target groups prefer online booking over phone calls, want to reschedule at any time on their own, and understand what service awaits them on-site. For retailers, this means more planning capability within teams, better resource utilization, and reliable demand forecasts. At the same time, capacity limits per slot enable fair distribution and alleviate rush hours. Data from bookings feeds into staff planning, space management, and assortment decisions. Those who connect branches and make availability visible create a seamless omnichannel experience from the shopping cart to pickup.

Simplify your workday today

"Simply the best booking software" (OMR Reviews, Q3/2025) - Try it free for 14 days

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
Anny ist im Sommer 2025 Grid Leader auf der Bewertungsplattform G2
Anny ist im Sommer 2025 europaweit High Performer auf der Bewertungsplattform G2
Anny ist im Sommer 2025 in der EMEA Region Regionaler Leader unter den Small Businesses auf der Bewertungsplattform G2
Anny ist auf der Bewertungsplattform G2 im Sommer 2025 europaweit High Performer unter den Small Businesses
Anny ist auf der Bewertungsplattform G2 im Sommer 2025 Grid Leader unter den Small Businesses
Anny ist offizieller Gewinner des German Customer Awards 2025

Simplify your workday today

"Simply the best booking software" (OMR Reviews, Q3/2025) - Try it free for 14 days

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
Anny ist im Sommer 2025 Grid Leader auf der Bewertungsplattform G2
Anny ist im Sommer 2025 europaweit High Performer auf der Bewertungsplattform G2
Anny ist im Sommer 2025 in der EMEA Region Regionaler Leader unter den Small Businesses auf der Bewertungsplattform G2
Anny ist auf der Bewertungsplattform G2 im Sommer 2025 europaweit High Performer unter den Small Businesses
Anny ist auf der Bewertungsplattform G2 im Sommer 2025 Grid Leader unter den Small Businesses
Anny ist offizieller Gewinner des German Customer Awards 2025
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FAQ's

Everything you need to know

If you have any further questions, contact us.

When is anny the best booking system for my retail business?

Wenn du Beratung, Service, Abholung oder Events planbar anbieten willst, mehrere Ressourcen je Termin brauchst und Filialen zentral steuern möchtest. anny spielt seine Stärken besonders bei Multi Location, Skill basierter Zuteilung, parallelen Plätzen und automatisierten Erinnerungen aus.

When is anny the best booking system for my retail business?

Wenn du Beratung, Service, Abholung oder Events planbar anbieten willst, mehrere Ressourcen je Termin brauchst und Filialen zentral steuern möchtest. anny spielt seine Stärken besonders bei Multi Location, Skill basierter Zuteilung, parallelen Plätzen und automatisierten Erinnerungen aus.

When is a booking system truly worthwhile in retail?

Sobald Telefon und E Mail Koordination spürbar Zeit frisst, No Shows Umsatz kosten oder mehrere Teams und Räume koordiniert werden müssen. Typisch ist ab 30 bis 50 Terminen pro Woche oder ab zwei Standorten. Mit Anzahlung und Erinnerungen steigt Verbindlichkeit, die Auslastung glättet sich.

When is a booking system truly worthwhile in retail?

Sobald Telefon und E Mail Koordination spürbar Zeit frisst, No Shows Umsatz kosten oder mehrere Teams und Räume koordiniert werden müssen. Typisch ist ab 30 bis 50 Terminen pro Woche oder ab zwei Standorten. Mit Anzahlung und Erinnerungen steigt Verbindlichkeit, die Auslastung glättet sich.

How does the allocation by skills, branch, and availability work?

Du definierst Services mit benötigten Skills, Dauer und Equipment. anny verteilt Buchungen per Fair Share oder Round Robin automatisch auf verfügbare Mitarbeitende je Filiale und berücksichtigt Schichten, Pausen sowie Kalender Sync mit Outlook oder Google. Regeln und Limits steuerst du pro Standort.

How does the allocation by skills, branch, and availability work?

Du definierst Services mit benötigten Skills, Dauer und Equipment. anny verteilt Buchungen per Fair Share oder Round Robin automatisch auf verfügbare Mitarbeitende je Filiale und berücksichtigt Schichten, Pausen sowie Kalender Sync mit Outlook oder Google. Regeln und Limits steuerst du pro Standort.

What integrations and compliance options are available?

Über API und Webhooks bindest du POS, ERP oder CRM an, etwa für Kundendaten, Tickets und Status Updates. Reports kommen per CSV Export planbar ins Controlling. DSGVO sicher dank konfigurierbarer Löschfristen, digitaler Einwilligungen und unterschreibbarer Dokumente wie Haftungserklärungen.

What integrations and compliance options are available?

Über API und Webhooks bindest du POS, ERP oder CRM an, etwa für Kundendaten, Tickets und Status Updates. Reports kommen per CSV Export planbar ins Controlling. DSGVO sicher dank konfigurierbarer Löschfristen, digitaler Einwilligungen und unterschreibbarer Dokumente wie Haftungserklärungen.

Why customers love anny

Dominik

cognitio Kommunikation & Planung

With anny, you can easily and seamlessly book your desired desk in the office.

Flo

Particularly helpful are the structured onboarding process and the clear FAQs - this made everything ready to go in no time.

Liron

euronova

anny is simply fantastic! The platform is incredibly user-friendly, and it's a real joy to use.

Stefan H.

The integration into our company after launch was quick and virtually effortless.

Regina

BIG direkt

What I like best is the collaboration and personal support at anny. The implementation went smoothly, and all questions could be resolved quickly.

Erik

Crowe Kleeberg

The implementation in Personio and Teams is perfect!

Bastian

Tyczka

The value for money is convincing: Anny offers a fair pricing structure with extensive features, making the investment absolutely worth it.

Petra

dogado

It is very helpful that the office occupancy is managed by a tool accessible to everyone. Employees from other locations can see if their team is on-site.

Ajay

N3EOS

Easy-to-use interface, simple navigation, and super fast.

Yannic

cityscaper LLC

anny is an exceptionally user-friendly and flexible booking platform that has significantly streamlined our scheduling processes.

Frederik

You can just tell that anny was developed with a genuine understanding of the challenges of hybrid work environments.

Alexander H.

anny's intuitive interface and versatile booking features make it a perfect tool for our booking management.

Why customers love anny

Regina

BIG direkt

What I like best is the collaboration and personal support at anny. The implementation went smoothly, and all questions could be resolved quickly.

Erik

Crowe Kleeberg

The implementation in Personio and Teams is perfect!

Bastian

Tyczka

The value for money is convincing: Anny offers a fair pricing structure with extensive features, making the investment absolutely worth it.

Petra

dogado

It is very helpful that the office occupancy is managed by a tool accessible to everyone. Employees from other locations can see if their team is on-site.

Ajay

N3EOS

Easy-to-use interface, simple navigation, and super fast.

Yannic

cityscaper LLC

anny is an exceptionally user-friendly and flexible booking platform that has significantly streamlined our scheduling processes.

Frederik

You can just tell that anny was developed with a genuine understanding of the challenges of hybrid work environments.

Alexander H.

anny's intuitive interface and versatile booking features make it a perfect tool for our booking management.

Why customers love anny

Regina

BIG direkt

What I like best is the collaboration and personal support at anny. The implementation went smoothly, and all questions could be resolved quickly.

Erik

Crowe Kleeberg

The implementation in Personio and Teams is perfect!

Bastian

Tyczka

The value for money is convincing: Anny offers a fair pricing structure with extensive features, making the investment absolutely worth it.

Petra

dogado

It is very helpful that the office occupancy is managed by a tool accessible to everyone. Employees from other locations can see if their team is on-site.

Ajay

N3EOS

Easy-to-use interface, simple navigation, and super fast.

Yannic

cityscaper LLC

anny is an exceptionally user-friendly and flexible booking platform that has significantly streamlined our scheduling processes.

Frederik

You can just tell that anny was developed with a genuine understanding of the challenges of hybrid work environments.

Alexander H.

anny's intuitive interface and versatile booking features make it a perfect tool for our booking management.

Get a live demo

Experience the magic behind anny in a personalized demo and discover how you can efficiently share resources with anny.

Schedule a Demo

Free Trial

Get a live demo

Experience the magic behind anny in a personalized demo and discover how you can efficiently share resources with anny.

Schedule a Demo

Free Trial

Empowering the world to share resources

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
anny ist Winter 2026 G2 Grid Leader
anny ist Fall 2025 Europa High Performer bei G2

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Status Page

anny US Inc. 2025
App Store Download for Room Management
Download from Google Play for Room Management

Empowering the world to share resources

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
anny ist Winter 2026 G2 Grid Leader
anny ist Fall 2025 Europa High Performer bei G2

Corporations

About Us

Career

All Industries

Legal

Terms and Conditions

Data Privacy

Imprint

Social Media

LinkedIn

YouTube

Support

Help Center

Roadmap

Status Page

anny US Inc. 2025
App Store Download for Room Management
Download from Google Play for Room Management

Empowering the world to share resources

Anny ist auf der Bewertungsplattform OMR Reviews für das Q2 2025 in der Kategorie Workplace Management Top Rated
anny ist Winter 2026 G2 Grid Leader
anny ist Fall 2025 Europa High Performer bei G2

Corporations

About Us

Career

All Industries

Legal

Terms and Conditions

Data Privacy

Imprint

Social Media

LinkedIn

YouTube

Support

Help Center

Roadmap

Status Page

anny US Inc. 2025
App Store Download for Room Management
Download from Google Play for Room Management