NAFDO advises companies of all sizes on the transition of their paper-based workflows to digital work processes, helping companies to make their internal and external corporate communications and data storage clearer and less time-consuming. In short, they make digital magic happen.
Iwould be very pleased if you could introduce yourself briefly.
My name is André Nünninghoff. I am the founder of NAFDO. That stands for Not Another Fucking Digital Opportunity. Together with my team, I support small and medium-sized companies on their way to digitalization.
What do you use anny for and what offer do you make bookable with anny?
We have simplified consulting for ourselves with anny. That means the customer can book a consultation appointment independently on the website and we talk about how to proceed. There are also people who only need help with small things quickly and at short notice. That's where we have the "Quick Check" and there's also a price tag on it. That's very charming for us, because the customer knows what to expect. Once free of charge as well as chargeable.
How would you explain to someone who doesn't know anny yet what anny even is?
I would explain that anny saves an insane amount of time and administrative effort. Companies have opportunity costs, what we call EDA costs. Someone has to answer the phone, someone has to email, appointments have to be made, and then you have no-shows. Or take the classic email ping-pong, "Can you do today? Can you tomorrow? When can you even?". So I pick a date that's right for me because it's convenient for me.
anny then takes over the entry in the Google or Outlook calendar. The appointment is in and blocked. This simplifies life for us and our customers, and you get a reminder so that you don't forget the appointment.
What makes anny different from other tools?
We are classic, started with Calendly, but then it didn't quite fit with the data protection. I could probably name 20 other tools that we've tried on the side. In the end, they make everything simpler, they show a calendar, but that's not all. After that, there's still communication with the customer and maybe invoicing. Then some don't go with Microsoft Teams, some don't go with Google again and that's called cabbage and turnip. We have also experimented for our own customers to say what works and what does not.
You've mentioned invoicing several times now. Are there any other functions that come to mind when you think of anny?
Yes, of course, I find the resource overview exciting. We offer a flexible workplace in the office and anny with its flexibility was decisive during Corona. At that point we were even able to map everything together and that was very pleasant.
So do you use anny for your office management as well?
We had used it, but it was no longer necessary at that point. However, it is only deactivated because it has been worked out. One customer we consulted with does internal equipment with it. They have a lot of video equipment that is used.
I've found that when anny rolls out any new features, someone has thought about how to use them beforehand and there are always good examples. For example, I found the example of desk sharing on your blog.
Do you feel like some people might be afraid of getting into software like this? Was it easy for you to familiarize yourself with anny?
All the tools are always so good until you have more than two people forming a group and they don't really coordinate anymore. Then you often have a lot of mishmash, because let's say the camera was lent to Pink Panther, but he returned it four weeks ago and forgot to register it.
With a tool like anny, you force people to live and do and make a process.
How intuitive is anny for you?
The nice thing about it is that you can feel your way through it. And if something doesn't work, the support is there. While with other tools you wait 72 hours, by which time you've probably already solved the problem yourself, here you get an answer very quickly or even the offer: "Let's have a quick phone call, then we'll go through it together. There I thought again, only one should say "service desert Germany", it goes also differently.
How does it work once I book an appointment with you on the site?
In the best case, you have booked this via anny and then the actual process runs through. Let's just take the free initial consultation. We still have some questions in anny, for example where we meet or in which software you live?
Usually, a video appointment is then arranged, where you sit at the table with several decision-makers.
Then comes the email confirmation with the possibility to enter this directly into your own calendar. After that, there is always a nice reminder beforehand, which is set: "Please click here in 15 minutes. We are looking forward to seeing you".
How much effort do you put into managing your bookings with anny?
In summary, no effort. It's all created, it's running, it's always online. Now I don't always have to sit by the phone and wait for someone to call me.
One tip that I can share: You should definitely keep your work calendar clean and block it out. So if I have a private appointment, I should also book it into my work calendar. So that you're not sitting in the waiting room at the dentist and a customer has just booked an appointment. You just have to learn that.
Very good tip! How do you feel about working with the team at anny and what do you appreciate about it?
I am always surprised by the service, because many say "service desert Germany". The team at anny is really service at its best. I also find the blog articles incredibly exciting. So I came in my own interest and research on the equipment and sharing. There is always a little room for inspiration.
We thank you for the insightful conversation and the great cooperation with NAFDO.
