EXPERT WEBINAR
Say goodbye to inbox ping-pong: keep emails, inquiries, and customer replies all in one place right in your anny account
Fewer tool switches, more clarity: Discover in just 30 minutes how to consolidate notes, internal coordination, and customer emails directly within each booking using Admin 3.0. Plus, learn how to reach everyone quickly with direct and bulk messaging.
1,500+ businesses are already thriving with anny
The Challenge
One customer question, three inboxes—and who has actually replied yet?
A customer sends an email, a colleague clears up the details in chat, and that one crucial note ends up scribbled on a sticky pad at the front desk. When communication is scattered across too many channels, key details slip through the cracks—and replies take much longer than they should.
Where can I see the latest updates on a booking?
How do I keep my team in the loop without creating yet another chat group?
How can I notify multiple customers at once, like for a last-minute schedule change?
In Admin 3.0, all your communication channels come together in one central hub: activities, notes, team coordination, and emails with external contacts stay right where you work.
In just 30 minutes, Lea and Rabea will show you how to make the most of this in your day-to-day operations. So the next time a customer reaches out, you'll instantly know what’s been discussed—and you can jump right in with an answer.
What you'll learn in the webinar
Keep track of the history: Use activity logs to see at a glance everything that has already happened with a booking or customer.
Collaborate seamlessly with your team: Create notes, share them with your team, and resolve questions internally—without ever switching tools.
Reach customers directly: Send emails to external contacts straight from your anny account, whether you're sending one-off messages or mass notifications to multiple recipients at once.
Live Demo: From Customer Inquiry to Mass Notification
Got a customer with a question about their booking? Lea and Rabea will walk you through the process live: checking the activity log, leaving an internal note for the team, and replying directly to the customer via email. Finally, you’ll discover how to send a one-off update or a broadcast notification—perfect for any last-minute changes. In just 30 minutes, you'll master streamlined workflows that put an end to inbox ping-pong for good!
Who is this webinar for?
Do you answer customer inquiries, coordinate regularly with colleagues, or send updates to many customers at once? Then this webinar is for you! It's especially valuable for teams currently switching back and forth between their inbox, chat, and anny, who want to streamline all their communication in one central place.
Your Webinar Hosts at anny
Lea Fendler
Lea brings a profound technical understanding and loves diving into specific customer cases. In the webinar, she combines product knowledge with practical application, tailored to your questions.
Rabea Holtwiesche-Hyseni
As Team Lead in Customer Success, Rabea has already guided hundreds of customers through onboarding. She knows the tips and best practices of the industry inside and out.
Frequently Asked Questions
How long is the webinar, and who will be hosting the demo?
The webinar lasts 30 minutes. In this concise session, Lea and Rabea will show you how to streamline your communication in Admin 3.0—using real-world, practical examples.
Which communication channels are supported?
Track activities, team notes, internal communication, external emails, as well as one-off messages and bulk notifications—all in one place.
Can I send emails to customers directly from anny?
Yes! You can easily see how you communicate with external parties by email right from your anny account, ensuring that all interactions remain fully traceable directly within the booking or customer profile.
How can I notify multiple customers at once?
Bulk notifications let you reach multiple recipients at once—perfect for last-minute updates! In this webinar, we'll show you how to send them and when a one-off message is the right choice.
