Booking system for waiting rooms and queue calling

Calm waiting rooms. Clear calls.

Appointments and walk-ins in one line. One click calls the next person to the right counter, and the waiting-room screen shows it at once.

Public service office employee using queue calling on a laptop

AI generated

Over 1,500 businesses trust anny

  • Schako KG uses anny for desk booking
  • Heidelberg University uses anny as its library booking system
  • ITG Information Technology Graz uses anny
  • Hannover University makes its study spaces bookable with anny
  • Krämer Market Research uses anny as its desk booking provider
  • The city of Schwäbsch Gmünd uses the anny booking system for appointment scheduling.
  • Stadtwerke Düsseldorf relies on anny
  • Hanau Municipal Utilities chose anny
  • Therme Erding makes its offerings bookable with anny
  • The University of Lucerne makes its study spaces bookable with anny
  • AI Factory Austria makes its spaces bookable with anny
  • The City of Wiesbaden makes citizen appointments bookable with anny
  • Anny helps the University of Salzburg make workplaces and rooms in the library bookable for students.
  • anny helps the University of Innsbruck make their workplaces and rooms bookable

Appointments and walk-ins in one line.

For citizen offices, public agencies, service centers, and front desks: anny calls the next person to the right counter, and everyone in the waiting room knows when it’s their turn.

Queue

Booked or walk-in. One line.

Booked customers are up at their time, walk-ins join the line, and anny puts both in the right order.

One line for appointments and walk-ins, in call order

Call

Call next. Done.

One click at the counter puts the number and counter on the screen. If documents are missing, transfer, put back, or park the ticket.

Display

A screen everyone understands

Big numbers, the right counter, your crest or logo. The waiting-room display shows at once who goes to which counter.

Waiting-room display: M-013 to counter 1, F-008 to counter 4
Walk-in without an appointment: creating a ticket for the registration queue

Walk-ins

No appointment? No problem.

At the counter or front desk, anyone gets a number in seconds, with a note on what they need. Serve them right away or add them to the line.

Phone ticket

The ticket in your pocket

Customers who booked online see their ticket on their phone, with how many people are ahead and the estimated wait. No ticket printer needed.

Ticket M-014 on a phone: 4 people ahead, estimated wait 20 minutes
Queues with people waiting and the longest wait

Overview

Every counter at a glance

How many people are waiting, for how long, and which queue is being served—at a glance for your whole team.

anny Agent

What is happening in the waiting room?

The anny Agent summarizes queues and calling status. Your team can see who is still waiting and organize the next steps at each counter.

Available depending on your plan.

anny Agent

What is happening in the waiting room?

The anny Agent summarizes queues and calling status. Your team can see who is still waiting and organize the next steps at each counter.

Available depending on your plan.

anny Agent

What is happening in the waiting room?

The anny Agent summarizes queues and calling status. Your team can see who is still waiting and organize the next steps at each counter.

Available depending on your plan.

Your data in good hands. Trusted by over 1,500 businesses.

ISO 27001 certified

Audited information security for your data and your customers’ data.

Developed and hosted in Germany

The platform runs on servers in Germany.

GDPR-compliant

You set your own deletion and anonymization periods.

Available in 28 languages

Your booking page speaks your customers’ language.

FAQ

Questions about queue calling

What is quick call in anny?

Quick call manages queues at the counter: booked customers and walk-ins get a number, and one click calls the next person to the right counter. The waiting-room screen shows the number and counter.

Can appointments and walk-ins share one line?

Yes. Booked customers are up at their time, and walk-ins join the line. anny puts both in the right order.

Do I need a ticket printer?

No. Your team adds walk-ins at the counter or front desk in seconds. Customers who booked online see their ticket on their phone, with the people ahead and the estimated wait.

What if documents are missing?

You can park a ticket, put it back in line, or transfer it to another counter. Call it again later.

What about data protection?

anny is ISO 27001 certified, developed and hosted in Germany, and lets you set your own GDPR deletion and anonymization periods.

What is quick call in anny?

Quick call manages queues at the counter: booked customers and walk-ins get a number, and one click calls the next person to the right counter. The waiting-room screen shows the number and counter.

Can appointments and walk-ins share one line?

Yes. Booked customers are up at their time, and walk-ins join the line. anny puts both in the right order.

Do I need a ticket printer?

No. Your team adds walk-ins at the counter or front desk in seconds. Customers who booked online see their ticket on their phone, with the people ahead and the estimated wait.

What if documents are missing?

You can park a ticket, put it back in line, or transfer it to another counter. Call it again later.

What about data protection?

anny is ISO 27001 certified, developed and hosted in Germany, and lets you set your own GDPR deletion and anonymization periods.

Make your waiting room calmer

We’ll show you in a demo how appointments, walk-ins, and calls come together in one system.