About anny
anny is the AI-first software that helps small and medium-sized businesses manage everything they make bookable: appointments, courses, rooms, workstations, equipment, sports facilities, or workshop spaces. Over 1,500 companies already work with anny, from coworking spaces and sports centers to diving schools, therapy rooms, medical practices, and municipalities.
Our vision: companies should be able to run their business as easily as if they had an entire team backing them up. That's why we built anny from the ground up as AI-first. With anny AI, our customers accept bookings over the phone, in website chat, via WhatsApp, or on Instagram. The AI checks availability and prices in real-time, answers questions, and completes bookings directly within the conversation—24/7 and in multiple languages. Internally, everything can be managed via chat too: creating, changing, and managing bookings right down to the last detail. This transforms anny from a simple booking tool into a digital team member that handles the daily grind so companies can focus entirely on their customers.
We are not only AI-first in our product, but also in the way we work. AI is integrated into every team and our daily work routines. If you love trying out new tools and using them to make your work faster and better, you've come to the right place!
Your Role
You'll ensure our customers succeed with anny, right from their initial onboarding to their daily operations. You will help them set up anny and anny AI perfectly, making sure no request or booking ever falls through the cracks. Your main focus will be on small and medium-sized businesses (SMBs) in Germany and increasingly on an international scale. Plus, you'll get to work with a cutting-edge, AI-first support setup!
What you'll be doing at anny
You guide new customers through their onboarding journey and lead them to success with anny
You resolve support tickets quickly and with a solution-oriented mindset
You work with our product-led growth approach and help users discover the value of anny on their own
You leverage AI tools to continuously improve and scale our support and onboarding
You gather customer feedback, share it with our product team, and directly help shape the future of anny
What you bring to the table
A passion for helping people and solving problems with a smile
Technical mindset and a keen interest in mastering a software product inside out
Clear, friendly, and professional communication skills—both written and spoken
Excitement about working closely with cutting-edge AI tools
A structured and organized approach to daily tasks
Excellent German and English language skills
Proactivity and initiative: You love working independently and making things happen without waiting for instructions
Adaptability: You keep a cool head in a dynamic startup environment and can prioritize flexibly
An open mind for feedback and a genuine desire to continuously learn and grow
Ready for hybrid work, featuring regular days with the team at our Cologne office combined with remote work days
Your Earnings
Competitive compensation.
What we have in store for you
Impactful work: flat hierarchies, fast decision-making, and real responsibility from day one
AI-first setup: access to cutting-edge AI tools and a team that actively explores new ways of working
Professional growth: keep moving forward with diverse projects, genuine ownership, and a team that actively supports your career development.
Modern office in Cologne: centrally located with great transport links, parking spaces, and a public transport subsidy. Plus, premium equipment including a MacBook, dual monitors, and height-adjustable desks
Together on-site, flexible in practice: we embrace hybrid work and value real team dynamics in the office. We will coordinate your on-site days individually with you, also taking into account your commute distance.
Health & refreshments: Urban Sports Club membership, meal allowances, and free drinks
Team spirit: regular team events and an annual offsite trip in Europe
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